Claims Specialist (Chino)

Job Titles : Claims Analyst

Pay Rate : 25.50 an hour

Contract : 12 months with possible extension or conversion

Schedule : On-site M-F with hours 6-230 PM PST and should be expected to prepare for possible OT

Top 3 Skills : This is NOT a high level role, this person will be involved on the FLOOR. They will help with investigations, they will need to be VERY strong in Excel, and root cause analysis skills. 2-3 years experience would be preferred, also open to looking at folks who have come from more of an office background but have industry experience.

Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.

What do you get to do in this position?

• Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
• Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
• Utilize I2P tools to process claims on a timely basis
• Ensure that Complaint process is supported with warm loop
• Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
• Work in collaboration with continuous improvement engineer
• Update Logistics dashboard
• Assist with customer satisfaction and quality related projects as needed

Key Responsibilities

Qualifications

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if :