Cash Application Representative

ConcentraSanta Clarita, CA, US

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Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

The Cash Application Representative is responsible for the Posting, Reconsideration, and Adjustment of all payment types to the Concentra Practice Management system in a timely and accurate manner. Maintain posting level per company policy.

Responsibilities

Apply payments to appropriate accounts, such as : Workers Compensation; Patient / Private / Group Health (Cash & Credit Card) and Employer / Contract
Transfer payments to other Central Business Offices
Apply Zero pay EOBs and appropriate reasons for Zero pay
Ensure payments are recorded in an accurate and timely manner
Manually post daily cash assignments
Post cash and adjustments per remittance or Explanation of Benefit (EOB)
Read and interpret EOBs, balancing, and resolving posting errors
Balance daily posting against internal control totals
Manage unidentified cash, or payments received with no back-up
Post 100% denials or short paid charges
Post and balance payments received through the mail from patients, customers, and insurance companies
Post all receipts ensuring the totals match the check total amount
Close daily payments and batches
Identify daily EOBs needing reconsideration
Prepare and disburse all daily Reconsiderations to appropriate Carrier / TPA (CBOs who currently combine the duties of Cash Posting and Reconsideration process)
Identify EOBs in need of Reconsideration, copy and distribute to appropriate department (CBOs who do not currently combine Cash Posting and Reconsideration process)
Maintain Status Report (CBOs who currently combine the duties of Cash Posting and Reconsideration process)
Identify incorrect payments and billing due to various changes (., address change, pricing,
Submit Employer / Contract changes for verification according to the customer service package
Escalate issues preventing accurate cash application to leadership
Apply appropriate Worker Compensation adjustments, Focus, First Health, CCN, Contractual, etc.
Apply appropriate Employer (Contract) adjustments, Customer Service, Price etc.
File monthly batches
Ensure adjustment requests have proper supporting documentation
Meet or exceed departmental productivity standards
Meet all monthly, quarterly, and year-end close deadlines as they relate to cash application duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

High school diploma or GED equivalent

Specialty training in medical billing and posting preferred

Job-Related Experience

Customarily has at least six months of demonstrated medical revenue cycle experience

Job-Related Skills / Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Familiarity with Microsoft Excel, Outlook, Word

Ability to communicate effectively

Excellent time management skills

Excellent writing and documentation skills

Strong attention to detail

Ability to operate 10-key numeric pad by touch

Ability to work under tight time schedules

Requires outstanding decision making and excellent problem-solving skills

Ability to successfully aid in all areas of training and staff development

Ability to work independently as well as a team player

Ability to handle multiple tasks, projects, duties, and priorities

Additional Data

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days Offered

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

This position is eligible to earn a base compensation rate in the range of $21.00 to $23.00 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and / or seniority.

External candidates : submit your application on

Current colleagues : visit the internal career portal on the main page of MyConcentra to apply

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance ordinance, San Francisco Fair Chance ordinance, and the San Diego County Fair Chance ordinance.

Concentra is an equal opportunity employer, including disability / veterans

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Cash Application Representative • Santa Clarita, CA, US