Support Business II

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description :

GENERAL DESCRIPTION :

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived.
• Works with Leadership to ensure the Center's therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.
• Maintains Scheduling Calendar in Avatar
• Schedules future appointments, Cancels and Reschedules as needed

The first point of contact for all external and internal stakeholders is through telephone communication with the designated center.

COMPETENCIES :

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

QUALIFICATIONS

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS :

DRIVING REQUIRED : Yes

MATHEMATICAL SKILLS :

REASONING ABILITY :

COMPUTER SKILLS :

Benefits Information and Perks :

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package :

Equal Employment Opportunity / Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please