Inside Sales Representative - Competency Center

Inside Sales Representative - Competency Center

The Inside Customer Support Rep acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end processes through account management and data analyzation. This position requires the following functions to meet customers' needs : Data Analysis, expediting, quoting, and quality assurance of all processes. Must be technologically savvy.

Essential Duties and Responsibilities :

• Work to meet all established Key Performance Indicators (KPI's)
• Always represents the company professionally and courteously.
• Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
• Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
• Effective management of all customer's master data (IE : shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
• Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
• Collaborates professionally with cross functional teams to identify and resolve customer issues.
• Work to improve customer VMI program : add, change and delete items, and drive efficiency to improve service & profitability.
• Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns.
• Supports in preparing continuous improvement reviews for our customers.
• Work with established reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions
• Maintains and builds customer relationships to become a trusted consultative advisor
• Read and decipher customer prints to provide accurate customer quotes
• Recommend and identify internal process improvements.
• Respond timely to requests via all modes of communication (IE : phone, fax, email or chat)
• Up sell products and services through weekly sales or company promotions.
• Performs other duties, as assigned.

Qualifications, Skills & Abilities :

The Wrth Difference :

Why Wrth :

EEOC STATEMENT :

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.