Call Center - Patient Service Rep - Little Rock Diagnostic Clinic

Job Description

Job Description

Description :

Patient Services Rep. :

This position delivers excellent customer service by communicating with patients over the phone and in person to provide necessary information to schedule patient appointments within times allocated by clinic physicians.

Responsibilities :

• Provides initial contact for LRDC patients.
• Greets patients as they arrive and directs them to their respective physicians or to designated departments for specific testing.
• Receives phone calls from patients, hospitals, and physicians to schedule and coordinate appointments.
• Prepares patient appointment cards and instructions for future appointments and future testing.
• Directs patients to the business office, as needed, for financial arrangements including co-pays, referrals, etc.
• Mails new patient information and medical histories for completion by patients.
• Obtains signatures for medical releases.

Qualifications :

1. High school diploma or GED preferred

2. Previous patient scheduling, call center or reception experience preferred

3. Familiarity with Medical Terminology preferred

4. Able to work in a high volume / fast-paced environment

5. Ability to work with sensitive and confidential information

6. Operating knowledge of personal computers and MS Windows and Office applications (including Word, Excel and Outlook)

7. Must be able to interact with patients in a responsible, professional and ethical manner

Requirements :