Server

Job Title

Serve food and / or beverage including but not limited to the order-taking and delivery of any food and / or beverage items in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Essential Job Functions :

• Greets the guests in a friendly and courteous manner and explains any specials and / or restaurant promotions for guest awareness.
• Adheres to standards of services as mandated by the hotel.
• Checks station before, during and after shift for proper set-up and cleanliness.
• Records the details of the order from the guests, repeating the order to the guests to check for accuracy.
• Inputs the order into the Point-of-Sale computer to inform the kitchen of the particulars in the order being placed.
• Retrieves orders from kitchen, confirms its accuracy, and delivers them to guests along with appropriate condiments.
• Abides by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Follows kitchen order to accurately assemble food / beverage order prior to service.
• Replenishes beverages as necessary and checks with guests for overall satisfaction.
• Quickly clears dirty table settings and prepares table for resetting.
• Promptly and consistently resets all service ware as prescribed.
• Maintain total cleanliness of the restaurant to meet hotel and health department standards.
• Maintains stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
• Transports all dirty tableware from dining room to dishwashing area for proper cleaning.
• Folding napkins for all meal periods throughout the day to maintain an adequate supply.
• Stocks and maintains service stations with the proper supplies before, during and after each shift.
• Perform any related duties as requested by supervisor / manager.
• Assists other restaurant personnel when needed.
• Set up in-room dining (IRD) trays and tables in anticipation of incoming orders.
• Set table and pick up order from the kitchen or bar.
• Ensures orders are complete, i.e., all food, beverages, alcoholic beverages, and all condiments.
• Carries trays up to 30 lbs. or pushes wheeled carts to deliver IRD orders to guests in a friendly and courteous manner to ensure guest satisfaction.
• After setting up, presents check and obtains payment.
• Closes check.
• Removes trays and tables from guest floors and returns them to designated locations.
• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• Works banquet and catering functions as required.