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Dedicated Sales Support Specialist
Dedicated Sales Support SpecialistThermo Fisher Scientific • Grand Island, New York, USA
Dedicated Sales Support Specialist

Dedicated Sales Support Specialist

Thermo Fisher Scientific • Grand Island, New York, USA
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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location : Grand Island NY or Rockford IL. Relocation assistance is NOT provided.

  • Must be legally authorized to work in the United States without sponsorship .

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Discover Impactful Work :

Thermo Fisher Scientific is seeking a highly motivated and detail-oriented Sales Support Specialist to provide exceptional administrative and operational support to a designated group of BID sales this role you will serve as a key resource for sales representatives customers and internal partners ensuring seamless order management outstanding service and timely resolution of inquiries. This position requires strong problem-solving skills impeccable accuracy and the ability to manage multiple priorities in a fast-paced environment.

A day in the Life :

  • Manage all administrative functions for assigned BID sales teams including :
  • Order entry

  • Complaint resolution
  • Backorder and open order management including proactive customer communication and alternative SKU recommendations
  • Quote and order research and resolution
  • Acting as liaison between sales / customers and internal teams such as Triage Ecom B2B CAM Product Management Technical Support Customs Credit & Collections Service Price Maintenance and other divisions
  • New representative onboarding
  • Respond promptly and professionally to incoming telephone and email inquiries and orders from Sales Representatives.
  • Proactively organize and lead internal and external conference calls via WebEx to address and resolve customer or sales-related issues.
  • Provide exceptional customer service to support front-line sales representatives in their daily activities.
  • Ensure adherence to company and departmental goals and performance standards.
  • Prepare and provide all necessary documentation required to meet shipping and compliance requirements (e.g. Material Safety Data Sheets Certificates of Analysis custom order documentation).
  • Keys to Success : Education

  • High school diploma or equivalent required. Bachelors degree in Business Administration or a scientific field preferred.
  • Experience

  • 2 years of related customer service experience including order entry systems and processes.
  • Excellent written and verbal communication skills are required.
  • Demonstrated judgment tact and diplomacy when interacting with internal and external stakeholders; ability to handle confidential or proprietary information.
  • High level of accuracy and attention to detail.
  • Experience working on complex assignments requiring strong decision-making and problem-solving abilities.
  • Ability to work independently with strong organizational skills initiative and a positive proactive attitude.
  • Proficiency with Microsoft Word Excel PowerPoint and Outlook.
  • Strong working knowledge of systems and tools relevant to Customer Service and Sales Operations.
  • Ability to multitask prioritize effectively and meet deadlines in a fast-paced environment.
  • Flexibility to work beyond standard business hours as needed; some holiday coverage may be required.
  • BENEFITS :

    We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation.

    Compensation and Benefits

    The hourly pay range estimated for this position based in New York is $20.93$31.40.

    This position may also be eligible to receive a variable annual bonus based on company team and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes :

    A choice of national medical and dental plans and a national vision plan including health incentive programs

    Employee assistance and family support programs including commuter benefits and tuition reimbursement

    At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

    Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

    Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

    For more information on our benefits please visit : Experience :

    IC

    Key Skills

    Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 20 - 31

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    Sales Support Specialist • Grand Island, New York, USA

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