Technical Writer

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.

Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care . Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why :

Business Insider named us an enterprise startup to bet your career on

Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a skilled Technical Writer to help document the Workato Platform. We are looking for a writer with a passion for technology and communication who can make complex technical concepts accessible to our diverse user community. Workato has a culture that values documentation which means you will get contributions from engineers the community and more!

You will make it easy for our user community to create automations and make automation accessible for all roles in a company.

In this role y ou will also be responsible to :

Collaborate with Engineering Product Support and Sales teams to deliver high-quality documentation that ensures customer success

Produce clear consistent documentation including user guides workflows and best practices

Write technical content with unified examples consistent style and attention to detail

Maintain clarity and structure across documentation

Document Workatos core product and key features for both developer and non-developer audiences

Work with cross-functional teams (PM CS and Product Marketing) to understand the scope and direction of documentation needs

Respond to internal and external feedback to continuously improve documentation

Contribute to documentation tooling GitHub repository management and CI / CD workflows

Support documentation initiatives and projects as they arise

Requirements

Qualifications / Experience / Technical Skills

2-4 years of experience writing technical documentation preferably for a developer or technical audience

Experience working in a modern documentation toolchain including GitHub or similar source control systems

Experience with CI / CD pipelines and automated documentation builds

Command line proficiency

Proficiency with Markdown reStructuredText or equivalent markup languages

Ability to read and understand code examples in languages such as Java Python or similar

Familiarity with technical writing standards and common style guides with the ability to work independently and cross-functionally with both technical and non-technical stakeholders

Bachelors Degree in Technical Writing Computer Science English or a related field (or equivalent experience)

Soft Skills / Personal Characteristics

Excellent writing editing and verbal communication skills with a strong ability to research learn quickly and communicate complex technical concepts with clarity and simplicity

Nice to Haves

Experience supporting documentation initiatives such as tooling improvements or workflow optimizations

Experience building custom plugins

Product management experience supporting technical projects for documentation

Familiarity with AI-powered documentation tools and best practices for AI-assisted content creation

(REQ ID : 2401)

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1