Single Billing Office Cash Specialist (On-Site)

Single Billing Office Cash Specialist

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This role is on-site. Under general supervision of the Manager of Professional and Hospital Cash, and within regulatory requirements, the Single Billing Office Cash Specialist is responsible for processing electronic and manual charge and cash revenue transactions into the electronic medical record. The Single Billing Office Cash Specialist provides a vital role to the patients, family members, Finance, and Revenue Cycle for the BILH Health Enterprise System. This position is responsible for supporting the Customer Service department, posting of self pay payments, credit balances, cash balancing, reconciliation and depositing cash for all Beth Israel Lahey Health sites, as well as the patient window inquiries at LHMC. Position is required to meet stringent quality, productivity and time sensitive standards The primary role of the SBO Cash Specialist is to act as a liaison to our customers, departments and physician practices on all matters regarding cash.

Essential Duties & Responsibilities including but not limited to :

• Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty driven computer systems and health insurers.
• Assists customers with statement, bill and copay issues to ensure a high level of customer satisfaction.
• Works with all the BILH hospitals, off sites practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on cash sheet as appropriate.
• Working in a SBO (Single Billing Office), environment the SBO Cash Specialist will need to have knowledge in Hospital and Professional Billing in order to assist the customer on questions related to their bills and statements received from insurance companies.
• Resolves unapplied cash, payment plans and cosmetic services Resolves self pay credits and refunds to patient as necessary.
• Posting of self pay payments to the patient's account.
• Prepares and reconciles bank deposits Monitors the Deposit tool to ensure timely deposits from off-sites Investigates debits and credits for Finance department.
• Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards.
• Provides and promotes ideas geared toward process improvements within the Central Billing Office.
• Assists the Cash Manager with the resolution of complex credits and self pay accounts Completes projects and research as assigned.

Organizational Requirements :

Minimum Qualifications :

Education : High School Diploma required, bachelor's degree preferred

Licensure, Certification & Registration : Billing Certification preferred

Experience : 2 years of experience in cash management and customer service or related fields

Skills, Knowledge & Abilities :