Total Rewards Administrator

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Total Rewards Administrator

The Total Rewards Administrator is a key member of the Total Rewards team, responsible for providing administrative and operational support for employee benefits and retirement programs across US and Canadian operations. This role helps ensure programs are delivered accurately, efficiently, and in compliance with applicable regulations.

The Administrator supports the day-to-day management of benefit and retirement plans, including employee inquiries, enrollments, data management, and coordination with vendors and payroll. This role assists with audits, reporting, and process documentation, contributing to the accuracy and effectiveness of Total Rewards programs.

The position requires strong attention to detail, a solid understanding of benefits and retirement plan administration, and the ability to collaborate with internal stakeholders and external partners. This is a hybrid / remote position that will report to the office 3x / week.

Duties and Responsibilities :

• Benefits and Pension Program : Administer benefits programs across the US and Canada, including health, dental, vision, life insurance, disability, COBRA, and any other company-sponsored benefits. Facilitate administration of retirement plans (401K, RRSP) across businesses. Processes employee benefit enrollments, changes, and terminations in HRIS and vendor systems with accuracy and timeliness. Issue employee notifications for benefits-related updates, such as plan changes and required communications. Coordinate documentation and data for benefits audits and compliance reviews in line with regulatory and internal requirements. Support US Open Enrollment activities. Monitor the benefits inbox and provides timely, accurate responses to employee inquiries, escalating complex matters as appropriate. Prepare and reconcile monthly vendor invoices, eligibility files, and reports to ensure accurate billing and recordkeeping. Process wellness incentive reimbursements and maintains accurate tracking and reporting in coordination with Payroll. Ensure all benefits and retirement programs comply with Canadian and U.S. regulations, including ACA, ERISA, IRS, CRA, and provincial guidelines. Support the submission of Forms 1094-C and 1095-C to the IRS and employees.
• Compensation Program : Support compensation processes, including annual salary adjustments, bonuses, and incentive programs, ensuring data integrity and accuracy in HR systems. Track time-off balances and ensure correct application of vacation, sick leave, personal days, and other leave programs in accordance with company policy and legislation. Compile data for internal reporting and compensation surveys to support analysis and benchmarking activities. Perform other duties or projects as required to support Total Rewards and broader HR initiatives.
• HRIS : Support PayCom / Dayforce benefits modules, TAFW and Hub. Participate in Dayforce implementation projects. Point of contact for all Dayforce feeds related issues.

Qualifications :

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Safety Statement : We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement : We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of JAM Technology and drive forward initiatives that make a real difference.

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