Vital Records Educator

Job Summary :

Under the general direction of the Education and Systems Services Manager for Vital Records, this position is an integral part of the office and will maintain a close, direct, and working relationship with all levels of management. The position will support the Bureau of Vital Records (BVR), it's partners, stakeholders and customers. The incumbent will independently develop and maintain various forms of educational and training materials including creating training videos and provide live on-line and in-person instruction; schedule and conduct training sessions for a variety of statewide partners including but not limited to funeral home partners, county vital records offices, midwives, hospitals, physicians, medical certifiers, clinics, medical examiners, tribal law enforcement authority, BVR internal users and other similar end users. Performs quality assurance reviews and monitors the work products of BVR and its partners for accuracy and potential educational or training needs. Exercises independent judgment in identifying training needs through the use of various assessments, surveys, and reports. Designs, manages and analyzes reports based on quality assurance assessments. Plans, communicates and coordinates training sessions to maintain the needs of system end users for both the business and systems respectfully.

This position conducts training and software system testing, becomes a software system user expert for the BVR to test software systems ensuring that system development, enhancements, or changes meet the needs of the office and statewide partners. Provides customer and technical support to software system users who may experience system difficulties. Participates in testing, system configurations, system release notes for system releases during business and non-business hours.

The position will provide courteous, accurate, and timely customer service to the public of the State of Arizona through the interpretation and application of and compliance with regulations, statutes, and policies and procedures pertaining to Vital Records.

This position is responsible for executing and monitoring timely responses to email boxes as well as accepting and answering calls through the call center and will provide assistance to each customer in a timely and professional manner. This position is required to travel regularly throughout the state of Arizona.

Job Duties :

Develops educational training materials identifying training needs of end users, scheduling and conducting training and site visits throughout Arizona.

Develops quality assurance reports and analyzes data reports; Identifies data errors and develops and implements plans to improve data quality.

This position provides training and software system testing, becomes a software system user expert for the BVR to test software systems ensuring that system development, enhancements, or changes meet the needs of the office and statewide partners. Participates in testing, system configurations, system release notes for system releases during business and non-business hours.

Interprets, develops and implements relevant vital record operational rules and regulations to work activities. Resolves the most unusual or most complex complaints with high degree of discretion.

Oversees and composes correspondence dealing with vital records that needs considerable discretion and performs related work as required.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

• Data assessment and evaluation.
• Automated system solutions and effective training methodologies.
• Rules, regulations, policies, procedures, data systems and all other applicable Arizona statutes.
• Customer service including but not limited to general office procedures and practice, general rules, regulations, and policies and procedures of the Bureau of Vital Records.
• Public health principles including an understanding of strategies that encourage and promote compliance when working with stakeholders.
• Program planning, evaluation, and monitoring.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies

Skills in :

Ability to :

Selective Preference(s) :

Bachelor's degree in public health sciences, education or related field and 3 years of related experience, Master's degree in public health related field may substitute for 1 year of experience.

Pre-Employment Requirements :

Driver's License.

Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides an excellent comprehensive benefits package including :

− Affordable medical and dental insurance plans

− Paid vacation and sick time

− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

− 10 paid holidays per year

− Wellness program and plans

− Life insurance

− Short / long-term disability insurance

− Defined retirement plan

− Award winning Infant at Work program

− Credit union membership

− Transit subsidy

− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.