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Customer Service Representative - Scheduling

Customer Service Representative - Scheduling

Lincare HoldingsClearwater Beach, FL, US
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Remote Respiratory Therapist Coordinator

This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancellations, and working closely with the Respiratory Therapist, finding the best solutions and / or alternatives for all involved.

Job Responsibilities :

  • Actively participates in the training of all Customer Service personnel, including new hires
  • Answer phone calls and emails
  • Make outbound phone calls to schedule patients' appointments

This includes making reminder appointment calls

  • Coordinate with Respiratory Therapist about schedules, patients, and any changes
  • Resolve scheduling conflicts as they occur
  • Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
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    Customer Service Representative • Clearwater Beach, FL, US