Technical Customer Support Representative

A company is looking for a Technical Customer Support Representative to join a customer-focused team supporting a book retail platform. Key Responsibilities Assist customers with locating orders, navigating the website, and resolving billing inquiries Respond to support tickets using helpdesk tools such as FreshDesk Meet performance metrics including ticket resolution volume, response time, and customer satisfaction Qualifications Minimum 1 year of customer support experience (SaaS experience preferred) Familiarity with helpdesk / ticketing systems (e.g., FreshDesk) Ability to commit to a 3-month contract Must be available for on-site training during the first week