Service Desk Analyst

The Intersect GroupTempe, AZ

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Service Desk Analyst

POSTED : August 20, 2025 LOCATION : Tempe AZ POSITION ID : #248851 EMPLOYMENT TYPE : Direct Hire

Location : Tempe, AZ
Type : Direct Hire
Job #248851

Service Desk Analyst

Our client is a well-established organization in the distribution and light manufacturing sector, known for its commitment to operational efficiency, customer service, and innovation. With over 30 locations nationwide, they prioritize technology-driven solutions and a collaborative work culture that values responsiveness, accountability, and continuous improvement.

Role Summary

The Service Desk Analyst serves as the first point of contact for IT support across a multi-site enterprise, providing essential technical assistance to end users at all levels. This role is instrumental in maintaining system uptime, resolving issues efficiently, and ensuring a seamless user experience.

Working closely with both technical teams and business users, the Analyst will manage incoming support requests, troubleshoot hardware and software issues, and escalate complex problems when necessary. The position offers a hybrid work schedule and occasional travel, making it ideal for professionals who value flexibility and hands-on problem-solving.

Key Responsibilities

Provide technical support and training to end users via phone, email, and remote tools.

Monitor, log, and update Service Desk tickets with accurate and timely information.

Deliver after-hours on-call support for critical systems as needed.

Troubleshoot and resolve hardware, software, and connectivity issues.

Escalate complex or high-impact issues to appropriate IT team members.

Maintain clear documentation of processes, resolutions, and user interactions.

Support printer installations, queue management, and driver troubleshooting.

Assist with patch management, email filtering, and remote access tools.

Key Requirements

2–4 years of experience in IT support or service desk roles.

Proficiency in Windows 11 setup, configuration, and troubleshooting.

Strong knowledge of Microsoft 365 and Office applications.

Experience with PC hardware support (Lenovo preferred), imaging, and deployment.

Familiarity with network fundamentals including TCP / IP, DHCP, VPN, and wireless troubleshooting.

Working knowledge of Active Directory, Group Policy, and EntraID.

Experience with remote support tools (, Bomgar, TeamViewer) and patch management systems (ManageEngine Endpoint Central preferred).

Excellent communication, documentation, and multitasking skills.

Experience in distribution or light manufacturing environments is a plus.

Familiarity with hosted VoIP systems (, RingCentral) and applications like Visio, Project, AutoCAD, and Adobe is beneficial.

Willingness to travel up to 10%.

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Service Desk Analyst • Tempe, AZ