Parking Supervisor

Join Legends / ASM Global

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention / exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

Legends / ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Parking Supervisor at the Greater Columbus Convention Center. The Parking Supervisor is responsible for the overall supervision of the parking staff and operations during scheduled shifts. Also responsible for assisting in the coordination of special projects and duties as assigned.

Essential Duties and Responsibilities

Act as liaison between Parking department and user group contacts, hotel partners, Public Safety Department / CPD. Completes an inspection of each facility and its equipment each shift and reports any variances or points of concern. Provides a shift log on the operating status of parking access and revenue control equipment as well as any unique occurrences / issues to the Parking Coordinator, Asst. Manager and Manager at the end of each shift. Supervise daily activities of Lane Ambassadors and Maintenance staff in the parking department to ensure compliance to expectations. Provides leadership and team building, communicates policies and operational information, and works to ensure safety. Develops and maintains a cooperative team-building environment. Provides a positive role model encouraging open communication and positive solution-based problem solving. Performs spot checks on parking transactions for all cashiers and change banks. Monitors employee attendance and appearance noting any violations of company policy. Monitors cashier revenue reconciliation noting any deficiency as per department policy. Handles customer issues and inquiries. Promote positive customer relations by being responsive and attentive to customer needs. Assists the Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviews parking system activity reports, attending meetings, assisting in new hire interviewing and witnessing / assisting the administration of company progressive discipline policy. Maintains department standards regarding customer service, uniform appearance, attendance, revenue controls and accounting. Adhere and administer appropriate actions related to the Progressive Disciplinary Policy. Handles parking revenue control equipment issues and services them when they require replenishment of supplies and change revenue. Plans and supervises the general maintenance tasks in our facilities. Assist in snow removal and remediation efforts during inclement weather.