Technical Field Operations Technician

Overview

Milestone Technologies, Inc. is seeking an Technical Field Operations (TFO) Technician to assist in the management of IT operations and application support at several local offices. This role is responsible for maintaining quality IT services across a regional officeswhich requires extensive (80%) travel.Our goal is to deliver excellent technical and non-technical support while providing an outstanding customer experience. As this role is part of the IT team, we are looking for candidates that are passionate about technology, highly skilled at providing amazing customer service, and that will thrive in a fast paced and high-pressure environment.

How You Will Make An Impact

• Provide computer help desk support and technical training on hardware and software to end users
• Troubleshoot Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups
• Troubleshoot iPhone and Android mobile phones, and other related hardware in-office, such as printers
• Set up mobile phone Exchange email, VPN, and internet access for users via secure company network
• Provision new equipment for end users
• Educate new hires on new software and technology related procedures to secure a swift onboarding process
• Perform set-ups, breakdowns, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users
• Examine, design, and implement new internal procedures to improve office procedures
• Provide overall management in daily administration, asset distribution, and shipping
• Manage warehouse inventory to facilitate proper handling and distribution of merchandise
• Image Mac and Windows laptops
• Manage and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly
• Oversee the replenishment and allocation of inventory to their appropriate locations
• Assist in network troubleshooting
• Work with external vendors (ie Rogers, CDW)
• Willing to work late from time to time to support events

What You Will Need To Succeed

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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