Field Service Engineer- Mechanical

Description

About Us :

At Revolution Power Solutions (RPS) , a division of INNIO Waukesha Engines, we design and deliver turnkey power solutions that thrive under extreme conditions. Whether you're in oil & gas, power generation, or industrial operations, we provide fuel-flexible, overbuilt systems that perform when it matters most.

Why Join Revolution Power Solutions?

Be part of an innovative and fast-growing team developing cutting-edge power generation and oilfield solutions. If you have a passion for mechanical design, problem-solving, and product development, we want to hear from you!

Role Summary :

The Field Service Engineer - Mechanical will be responsible for assisting internal technicians, end-customers, and OEM's in advanced troubleshooting, failure analysis, warranty, start-ups and on-site training, as required to meet the customers' needs.

Position Responsibilities :

• In addition to commissioning and new product support, this position will provide advanced technical support / resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc.
• Develop scope of work to be executed by Field Service Technician.
• Provide troubleshooting direction to Field Service Technicians.
• Confidently handle escalations and interface with other products outside of their core area.
• Act as interface between customer and the business.
• Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions.
• Identify and report all customer quality or compliance concerns immediately to the organization.
• Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions.
• Submit detailed reports concerning inspections, service work, failure analysis, and regional activities.
• Support Root Cause Analyses and site investigations of equipment issues / failures and present findings to the channels and customers.
• Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve / escalate cases as needed with limited or no supervision.
• Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities.

Minimum Requirements :

Preferred Skills :

#Waukesha

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.