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Technical Operations Program Manager

Technical Operations Program Manager

EchoStarEnglewood, Colorado, United States
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Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

This Program Manager position falls within our Video Services Technical Operations team. While primarily a member of the Video Services Organization, Technical Operations supports various business groups internal to DISH, and externally with our vendors. As a Program Manager, you will be a key player in DISH’s software release process.

The Technical Operations Team is required to be exceptionally versatile to support many aspects and directions of the business. This team is data driven, using a variety of tools and dashboards to keep a pulse on emerging trends to help our business partners prioritize fixes and investigate potential issues, all to deliver the best customer and product experience possible.

Key Responsibilities :

  • Partner with Product, Engineering, and Operations teams to drive initiatives that enhance platform stability and scalability.
  • Collaborate with stakeholders to define program scope, objectives, and deliverables.
  • Develop detailed project plans, timelines, and budgets.
  • Lead and mentor project teams, ensuring they have the resources and support needed to meet project goals.
  • Provide clear direction and motivate team members.
  • Identify potential risks and issues and develop mitigation strategies.
  • Monitor and proactively address challenges to keep projects on track.
  • Maintain regular communication with project stakeholders, providing updates on project progress, milestones, and potential issues.
  • Track and evaluate program performance against established KPIs and objectives, and make adjustments as necessary.
  • Identifying and addressing challenges and obstacles that may arise during program execution, finding creative solutions to complex problems.

Skills, Experience and Requirements

Education and Experience :

  • Bachelor's degree from accredited university in related field
  • 1-3 years of experience influencing and driving strategic, cross-functional initiatives within large organizations

    • Skills and Qualifications :

  • Technical understanding of DISH set top boxes and operations
  • Ability to prioritize and work under pressure, adapt to a rapidly changing environment, and demonstrate a sense of urgency
  • Analytical and symbolic reasoning skills
  • Excellent organizational skills
  • Excellent teamwork skills with ability to establish productive working relationships with other departments and personnel
  • Proficient in Google Sheets, Microsoft Excel, as well as basic working knowledge of other G Suite and Microsoft Office products
  • Sharp attention to detail is a must; high personal standards for quality and thoroughness
  • Technical comprehension with the ability to quickly learn about new products and services
  • Well-developed verbal and written presentation skills

    • Visa sponsorship not available for this role

    Candidates must be willing to participate in at least one in-person on-site interview.

    Salary Ranges Compensation : $63,150.00 / Year - $90,000.00 / Year Benefits

    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : .

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

    Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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    Technical Program Manager • Englewood, Colorado, United States