Customer Service Representative (CSR)

Customer Service Representative (Plumbing, HVAC & Electrical)

📍 Location : Caldwell, ID | 🕒 Full-Time | 💼 Department : Office / Customer Service

🔧 God. Family. Country. Service. That's our foundation.

Are you someone who thrives on helping others, solving problems, and keeping things organized behind the scenes? Do you take pride in creating a seamless experience for customers-especially when they're facing urgent plumbing, heating, or electrical issues? If so, we want you on our team.

We're a growing home services company built on faith, integrity, and hard work. As the first voice a customer hears, our CSRs set the tone for everything that follows. We're not just looking for someone to answer phones-we're looking for someone who takes ownership, communicates with confidence and empathy, and helps build trust from the first "Hello."

🗓 Schedule

Tuesday-Friday : 10 : 30 AM to 7 : 00 PM

Saturday : 8 : 00 AM to 5 : 00 PM

(Sundays and Mondays off)

What You'll Do :

✅ Answer inbound calls and respond to web inquiries with professionalism and warmth

✅ Accurately schedule appointments, following dispatch protocols to optimize routes

✅ Enter and update customer information in ServiceTitan

✅ Follow up on estimates, open opportunities, and membership renewals

✅ Collaborate with the team to support technicians and maintain top-tier service

✅ Be a calming presence during customer emergencies-problem-solve with heart

Who You Are :

You love helping people and thrive in a fast-paced, service-focused role

You're organized, detail-oriented, and don't let things slip through the cracks

You have excellent verbal and written communication skills

You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)

You bring positivity, accountability, and a team-first mindset every day

Bonus Points If You Have :

Experience in plumbing, HVAC, or home service scheduling

Familiarity with dispatching or call-center workflows

Bilingual (English / Spanish)

What We Offer :

💵 Competitive hourly pay + performance bonuses

🩺 Health, dental, and vision insurance

🏖️ Paid time off and holidays

🔧 Employee discounts on services

📈 Opportunity to grow into dispatching or leadership roles

💛 A culture built on service, family values, and doing things the right way

Ready to be the voice that makes a difference?

Apply today and start your journey with a team that cares.

Background Check Authorization

By signing this form, you authorize American Rooter & Drain to conduct a criminal background check. This check will include verification of your identity, address history, and any criminal records. The findings of this background check may affect your eligibility for employment with American Rooter & Drain. Your signature below confirms that the information provided is truthful and accurate.

Drug Screening Disclaimer

American Rooter & Drain is committed to maintaining a safe and drug-free workplace. As part of our hiring process, all candidates are required to undergo a drug screening test. This test will check for the presence of illegal substances and may include testing for prescription medications that could impair your ability to perform your job duties safely. By signing this form, you consent to the drug screening and understand that a positive result may disqualify you from employment with American Rooter & Drain.