Administrative Assistant

Global RefugeBaltimore, MD, USA

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If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Director for Business Operations, the Administrative Assistant supports multiple departments and is responsible for providing on-site administrative support to ensure efficient operation of the organization. The role involves handling a wide range of duties and presenting a professional image of Global Refuge to the public over the phone and in person.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including :

medical, dental, vision available the first day of employment
generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

Perform administrative support functions including processing invoices, placing orders, processing mail, sending out supplies, etc.

Prepares applications and correspondence and ensures timely submission.

Organizes information and maintains files that are easily accessible.

Enters accurate information in systems and databases.

May schedule and coordinate on-site meetings including reserving conference space and catering needs.

Provides front desk support.

Other duties as assigned.

QUALIFICATIONS

High School diploma or equivalent and 3-5 years of relevant administrative experience.

Proficiency with Microsoft Outlook and Office Suite, with experience in Excel and enterprise solutions supporting an organization's administrative operations.

Experience with salesforce and other databases desired.

Ability to exercise discretion and make decisions.

Incumbent must possess excellent interpersonal and customer service skills.

Attention to detail; excellent organizational skills to coordinate multiple projects and manage multiple deadlines; commitment to transparency; ability to generate timely and detailed documentation.

Ability to operate independently in a fast-paced environment.

Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.

SPECIAL POSITION REQUIREMENTS

Fluent in Spanish and English preferred.

Valid driver's license and clean driving record required.

Ability to work onsite in the Baltimore Headquarters and while infrequent, to travel to other offices within the region (primarily Baltimore, MD area).

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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Administrative Assistant • Baltimore, MD, USA