Manager, Cafe Hospitality Operations (Hybrid)

Manager, Cafe Hospitality Operations (Hybrid)

Capital One has an opening for a Manager, Cafe Hospitality Operations. As the primary liaison between Capital One and our third party food and beverage operation, you will drive strategy and execute on high priority projects for the company. Our Cafe Hospitality team works together to inspire and embody the highest integrity to food & beverage, hospitality, operations and guest experience. Our Cafe portfolio of plus 60 is transforming its elevation each day through design, digital experience, in house experience and increased value of food and beverage offerings through our vendor. The Hospitality Operations Lead is vital for ensuring the smooth, efficient, and well-supported function of our operations.

We are seeking a highly resourceful and strategic Hospitality Operations Manager to ensure seamless operational continuity, drive efficiency, and oversee critical infrastructure projects across the organization. This role is responsible for end-to-end incident and escalation remediation, cross collaboration with partner teams to develop and implement operational strategy and process improvements. You will contribute significantly to the growth of our physical infrastructure by developing standard food & beverage equipment sets, conducting detailed design reviews with our Design and Construction teams.

Vendor Relationship Management :

• Conduct regular operational reviews with external vendors to maintain performance and service level agreements
• Coordinate operational testing and execution of new vendor services and equipment maintenance
• Develop and implement equipment strategy, overseeing lifecycle management and remediation planning
• Serve as a mediator and escalation point for complex HR issues involving external partners

Monthly Finance Reviews & Processing :

New Build Development & Decommissions :

Well-Management :

Bachelor's Degree or Military experience

At least 5 years of experience developing strategic operational initiatives within the Food, Beverage, Hospitality or Retail industry

At least 5 years of customer facing experience in hospitality or retail

MBA or Master's Degree

Financial management experience with large budgets for hospitality enterprises

1+ years of People Leadership experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.