Retail Customer Service Leader (Front End Leader)

MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40000 selection of premier computer products and the most knowledgeable staff in the business. Passion Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated results-oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER) . It is Micro Centers core promise to take care of our associates and customers which has led to our success over the last 40 years!

The pay range is $19-$21.00 per hour

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MAJOR RESPONSIBILITIES :

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front-end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling store deposit paperwork etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front-end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE :

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS :

OUR GROWTH OPPORTUNITIES :

At Micro Center we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work loyalty competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Key Skills

Agency,Data Mining,Administration Support,Brand Development,Import & Export,Account Opening

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 19 - 21