Information Technology Analyst I

Job Summary / Basic Function :

To provide a broad range of services in support of university-wide, large-scale deployment of over 1700 publicly available workstations, classroom IT / AV systems, and conference room systems, in various locations, on and off campus, within and outside normal business hours. To assist faculty, staff, students, and visitors with computing needs while acting as a resource to the entire organization in the area of public computing, IT / AV systems, and technology support. Minimum Qualifications Education and Experience Requirements :

• Bachelor’s Degree in Computer Science, Information Systems or related field plus one year of relevant experience; OR
• Associate’s degree or comparable college credit in Computer Science, Information Systems or related field and two years relevant experience; and at least two years customer service experience. Related experience can include experience gained through internship / externship and / or student employment.
• Excellent customer service and communication skills; ability to use reason, discretion and diplomacy in resolving difficult situations.
• Knowledge of personal computer applications.
• Knowledge of OS and software deployment technology.
• Ability to work independently and in a team.
• Knowledge of IT / AV systems installation and problem solving.
• Ability to use good judgment, initiative, and creativity to resolve non-routine problems.
• Willingness to take on challenges to build skill-sets and expertise.
• Must be professional and dependable at all times.

Preferred Qualifications A+ Certification

Apple Certification

Extron Certification Essential Functions and percent of time (cont'd) :