Property Management Support Coordinator

COMPANY OVERVIEW

At HTG we are always looking for great talent. Come join our TEAM. We believe in teamwork innovation professionalism and long-term decision-making. We recognize the need to be flexible entrepreneurial and aggressiveboth as individuals and as a company. We encourage creativity flexibility and innovative approaches to our work. We always do what is fair right and ethical.

Housing Trust Group (HTG) is an award-winning full-service developer of multifamily residential communities whose real estate transactions exceed $4 billion in commercial land and residential developments across Florida and the Southeastern U.S. including Texas Illinois and Arizona. HTG develops builds and manages a diverse portfolio of affordable housing workforce housing market-rate housing mixed-income and mixed-use developments.

Housing Trust Group offers competitive pay scales and full benefits packages including Health Dental Vision Life Insurance and 401(k) plans. Housing Trust Group is an equal opportunity employer.

SUMMARY

We are looking for a resilient detail-oriented team player who is eager to learn and tackle dynamic projects within our thriving company. As a Property Management Support Coordinator you will be responsible for compiling data for routine internal and external reports conducting internal audits supporting corporate initiatives and providing administrative and operational assistance to our Property Management team all while delivering exceptional customer service to both internal and external clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Operations Support

Compile review and analyze operational data to support reporting requirements.

Prepare routine internal and external reports with accuracy and timeliness.

Conduct internal audits to ensure compliance with company policies LIHTC requirements and operational standards.

Assist with process improvement initiatives by identifying gaps and recommending solutions.

Support the Property Management team with administrative tasks scheduling document preparation and follow-up.

Assist in preparing presentations training materials and meeting summaries.

Maintain organized filing systems for reports compliance documents and department records.

Respond to inquiries from internal teams and external partners with professionalism.

Provide on-site support at properties during audits trainings or peak activity periods.

Assist with maintaining and updating operations websites including ticklers announcements and leaderboards.

Collaborate with vendor on product offerings.

Manage property merchandise such as swag collateral signage and uniforms; assist with special requests and help standardize store offerings.

Perform updates to the site as needed.

HTGM Cares

Promote program initiatives including VTO opportunities community events and employee recognition activities.

Jotform Management

Support automation and process efficiency using Jotform.

Manage and maintain the following reports / forms :

• Deposit Accounting Refund Request & Approval
• CapEx (In-Unit) Request & Approval
• New Property Website Sign-Off & Approval
• Regional Manager Monthly Property Inspections (3 total)
• Request for Contract Signature
• Truist Card Request & Approval
• Employee Unit Discount Request & Approval
• Voucher PTO Request
• Property Security Quarterly Audit

Reports & Audits

Maintain Regional Inspection reports for review.

Track Employee Unit occupancy.

Prepare Weekly Lease-Up Reports by collecting reports from RPMs.

Conduct Washer / Dryer Audits.

Conduct Money Order Audits.

Marketing Support

Review ILS sites for exposure accuracy and optimization.

Monitor ILS property reviews for correctness and quality.

Review Market Surveys for accuracy.

Support Uniform Policy improvements by sourcing apparel and identifying new vendors.

Create property marketing flyers as needed.

Assist properties with the development of 3D floorplans.

Order property signage for new lease-up communities.

Administrative Routine

Review contracts before EVP signature.

Process RFS.

Assist with RFP packages.

Manage Incident Reports and ensure full resolution.

Provide Petscreening Flex utilization and collections reports to VP.

Prepare additional departmental reports as needed.

Events

Coordinate HTGM Live Conference.

Support planning of property holiday parties.

Lead logistics for Turkey Giveaway and Luncheon.

Manage award submissions and participation (BAA SEEFAA SCAA etc.).

Coordinate upper management conference travel (e.g. FAA).

Order food for sites and events as needed.

Coordinate and schedule monthly and quarterly operations calls.

Organize event prize giveaways in collaboration with VP EVP and other departments.

Assist in planning company meetings leadership sessions and regional events.

Prepare agendas and track key dates for operational scheduling.

Property Support

Provide remote support to onsite teams as needed.

Offer ongoing operational assistance to property staff.

Coordinate travel arrangements for new hires and corporate visitors.

Respond to resident inquiries and direct them to appropriate contacts.

Special Projects

Complete ad hoc projects as assigned.

EDUCATION (OR EQUIVALENT EXPERIENCE)

High school diploma and one to three years of analyst experience

Associate or bachelors degree preferred

SKILLS / KNOWLEDGE / ABILITIES REQUIRED

Preferred Experience : Yardi Voyager

Property Management Experience : preferably in LIHTC

Willingness to travel throughout Florida as needed

Strong verbal and written communication skills

Ability to organize and manage multiple projects effectively

Comfortable speaking and presenting in group settings

Strong collaboration skills and superior analytical abilities

Strong attention to detail and personal initiative

Proficiency with complex Excel workbooks advanced pivot tables charts and graphs

Ability to produce error-free work and adapt quickly to new assignments

Demonstrates professionalism sound judgment and credibility

Flexibility within a fast-paced work environment

Strong technical aptitude

Ability to remain composed under pressure

Reliable and punctual attendance

PHYSICAL REQUIREMENTS

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand walk and sit. The employee is occasionally required to use hands to finger handle or feel; reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.

Required Experience :

IC

Key Skills

Apple,Animal Care,Freelance,Data Management,Humming Bird

Employment Type : Full Time

Experience : years

Vacancy : 1