Office 365 Jr. Administrator(Min 3yrs Exp)

Job Description

Job Description

We are looking for a Office 365 Jr. Administrator (Min 3+ yrs Exp) ONSITE (In Person Interview) .

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions : 1

Length : 11 Months+

Work Address : Washington DC 20005

Immediate interviews (In Person Interview)

Please Note this position is 100% ONSITE

Local Candidates ONLY

We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the Districts Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

Complete Description :

seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the Districts Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

Key Responsibilities :

Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.

Address and troubleshoot client-side issues related to Microsoft 365, handling escalations Helps and working to resolve tickets efficiently.

Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.

Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.

Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.

Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platforms capabilities.

Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications :

• Well versed in Microsoft 365 administration.
• Experience with end-user support and troubleshooting for Microsoft 365 services.
• Experience with endpoint management usinb various MDM services, (Workspace One, Intune)
• Familiarity with Exchange Online.
• Ability to follow structured migration and onboarding processes.
• Strong communication skills for providing effective user training and support.

Minimum Education / Certification Requirements :

Bachelor\'s Degree or Equivalent Experience.

Required / Desired Skills

Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.

Skill Matrix (Please fill the last two columns of this matrix)

Experience with Business workflow processes

Required / Desired

Amount

of Experience

Years of Experience

Last Used

Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID)

Required

Years

Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID

Required

Years

Experience with Azure AD Connect

Required

Years

Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders

Required

Years

Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11

Required

Years

Troubleshooting Outlook client connectivity issues

Required

Years

Troubleshooting email delivery and email routing issues

Required

Years

Expert-level customer service and client-facing expertise with Office 365

Required

Years

Experience supporting and training end users on Outlook 2010, 2013 and 2016 and configure it for new O365 service

Required

Years

Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services

Required

Years

Certifications : Microsoft 365 Certified : Administrator Expert

Required

Bachelor\'s Degree or Equivalent experience.

Required