Front Desk Agent

Front Desk Agent – The Westin Westminster.

Job Summary :

We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our team at The Westin Westminster. As the first point of contact for many of our guests, you will play a key role in creating a welcoming and memorable arrival and departure experience. The ideal candidate will demonstrate excellent communication skills, strong attention to detail, and a passion for hospitality.

Responsibilities :

• Warmly greet guests upon arrival and provide efficient, courteous check-in and check-out services.
• Accurately process reservations, room assignments, and guest requests using the Marriott property management system (LightSpeed).
• Handle all guest inquiries, complaints, and special requests promptly and professionally, ensuring complete guest satisfaction.
• Provide detailed information about hotel amenities, services, and local attractions.
• Accurately manage cash, credit card transactions, and room charges in compliance with hotel procedures.
• Coordinate with housekeeping, engineering, and other departments to meet guest needs in a timely manner.
• Maintain a clean, organized, and professional front desk area at all times.
• Uphold Marriott brand standards and Westin service culture in every guest interaction.

Qualifications :

Why Join Us?

At The Westin Westminster, we believe in caring for our associates the way we care for our guests. As part of the Marriott family and Columbia Sussex portfolio, you’ll enjoy opportunities for growth, competitive pay, Marriott travel discounts worldwide, and a supportive team culture.