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Dispatch Associate

Dispatch Associate

Bright Event RentalsGrand Prairie, TX, US
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Job Description

Job Description

Description :

The Bright Experience

Life is a collection of experiences, and many of our most treasured memories are created during special events. At Bright, we’re dedicated to turning these moments into more than just memories—we bring them to life with unparalleled event rentals. We strive to exceed expectations by delivering exceptional service and products that elevate every event. Guided by fairness, teamwork, integrity, and efficiency, we take pride in ensuring our clients' events are executed on time, within budget, and with style. Our Culture of Gratitude fosters appreciation for one another, our clients, and the work we love. “Simply excellent” isn’t just a tagline; it’s the way we operate every day.

Why the Dispatch Associate is important to Bright :

As a Dispatch Associate, you are responsible for routing jobs and addressing concerns as they arise throughout the day. The Dispatcher supports drivers, clients, and the sales team with inquiries. With the use of our GPS software, the Dispatch Associate will assist with planning routes for jobs and crews to comply with client needs, safety policies, and efficiency. The Dispatch Associate is in constant communication with drivers and crew to ensure equipment is delivered to the correct location and helps address any client inquiries.

About You :

  • Prior dispatching experience is a plus.
  • Able to work in a fast-paced environment.
  • Problem-solving and multi-tasking skills.
  • Excellent multitasker who thrives under pressure to perform with accuracy and efficiency
  • Strong working knowledge of GPS software applications
  • Comfortable working with diverse personalities
  • Strong time management and customer service skills
  • Verbal and written communication skills
  • Familiar with Microsoft Office

Your contributions to the Bright Team :

  • Plan, organize, or manage the work of the drivers and operations team to ensure the work is accomplished in a manner consistent with company and safety requirements.
  • Provides timely responses and answers to emails / calls / requests.
  • Communicate directly with clients in time-sensitive situations.
  • Knowledgeable in explaining the proper use of equipment to team members and clients.
  • Build professional relationships with drivers.
  • Collaborate closely with drivers and crew to communicate urgent requests.
  • Resolve delivery issues with drivers and clients.
  • Multi-tasking last-minute requests with established routes for the day
  • Team player who leads by example with energy, commitment, and dependability.

    • Physical Demands and Abilities :

  • Open availability to meet the demands of the business, including weekends and overtime as needed.
  • Maintain a valid driver’s license with a driving record that meets company / insurance standards.
  • Bilingual skills are preferred to communicate with our clients and team members.
  • Ability to learn multiple GPS and Routing Software
  • Clean background
  • Submit to a drug test
  • Frequently sitting, standing, and walking.
  • Frequently subject to repetitive motion such as typing, data entry, and vision to monitor.

    • Requirements :

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    Dispatch Associate • Grand Prairie, TX, US