Product Specialist (Dallas)

About Us :

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Know our story : https : / / www.mobileum.com /

Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+.

Join Mobileum Team :

At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!

Position / Job Title : Product Specialist

Role Summary

The RDNA Product Specialist (Analytics) works with the customer to add value to the Mobileum RDNA platform through deep understanding and analysis of the platform's data. He / she also ensures the operational health, availability, and continuous improvement of Mobileums Roaming DNA (RDNA) platform for a Tier1 operator. This includes daily monitoring, KPI validation, incident triage, coordination with Engineering / DevOps, and stakeholder communication to maintain service quality and platform stability.

Key Responsibilities

• Collaborate with performance team for custom reports generation and data analysis.
• Participate in Verizon internal discussions with marketing and business team for developing new data models.
• Ability to perform extended data analysis using platform data and external data sources.
• Perform daily RDNA health checks, validate KPIs, and share concise operational updates.
• Monitor alerts, plan and verify failover paths, and coordinate maintenance windows.
• Analyze and triage incidents (L1); document findings and escalate when required.
• Manage issue tracking and prioritization through JIRA / Smartsheet.
• Coordinate fixes, enhancements, and release readiness with Engineering and DevOps.
• Support platform upgrades, migrations, and validation across RDNA
• Conduct performance and load tests; summarize and recommend optimizations.
• Prepare and deliver operational and executive reports (ORM / QBR) with key insights and metrics.
• Ensure alerting accuracy, preventive maintenance, and redundancy verification.
• Collaborate with Verizon and internal teams during incidents and RCA preparation.

Skills & Experience

Work Experience : 36 years

Educational Background :

Bachelors or Masters degree in Computer Science, Information Technology, or related discipline preferred.

Location : Dallas, TX