Patient Registrar

Patient Registrar

JOB SUMMARY

The Patient Registrar supports the mission of providing quality healthcare to the patients of WhidbeyHealth and Clinics by being a professional and personable first point of contact for all patients and visitors providing assistance with reception, scheduling and patient registration. This position is a vital member of the patient care team facilitating an optimal flow of patients, is responsible for the efficient and orderly registration and scheduling of patients, and ensures that accurate patient demographic and insurance information is obtained at the time of registration. The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates.

PRINCIPLE FUNCTIONS includes the following, other duties may be assigned :

Patient Access

The duties below outline the primary responsibility for Patient Registrars assigned to Patient Access located at WhidbeyHealth :

• Conducts patient interviews for registration to include, but not limited to the following :
• Completes thorough and accurate registration of patients including insurance verification for all Laboratory and Diagnostic Imaging visits, Emergency Room visits, and EMS calls.
• Completes pre-registration and insurance verification over the phone with patients for scheduled appointments and surgeries.
• Maintains patient schedule for Whidbey Family Birthplace. Schedules or reschedules appointments within established guidelines for specific appointments.
• Conducts patient rounds in patient care areas as necessary to complete registration process.
• Assisting other departments with patient registration process and answering questions as needed.
• Prints labels and identifying wrist bands for patients, may deliver to patient care areas as needed.
• Acts as a liaison with other departments and facilities to ensure all demographic and insurance information is accurate to complete the registration process.
• Obtains all necessary releases (i.e. consent to treat, conditions of admission, confidential release when indicated, insurance messages), and obtains witness signatures as needed.
• Provides self-pay patients with application for charity care and refers them to the Financial Advocate. Also refers MVA accounts to the Financial Advocate.
• Refers to the Insurance Verifier when unable to obtain insurance verification via online portals.
• Collects and returns patient valuables per department procedure.
• May collect co-pays and deductibles from patients or refer to PFS Representative.

Operates the main hospital switchboard effectively and efficiently to include, but not limited to the following :

Outpatient Departments & Physician Practices

The duties below outline the primary responsibility for Patient Registrars assigned to an outpatient department or physician practice :

A Patient Registrar I is eligible to move to a Patient Registrar II after the completion of twelve (12) consecutive months as a Patient Registrar I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.

A Patient Registrar II is eligible to move to a Patient Registrar III after the completion of three (3) consecutive years as a Patient Registrar I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.

CONFIDENTIALITY

All WhidbeyHealth and Clinics employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations including not but limited to the Health Insurance Portability and Accountability Act (HIPAA).

JOB KNOWLEDGE & QUALIFICATIONS

Education

High school diploma or equivalent required, advanced education preferred.

Training and Experience

One (1) year of previous medical office experience preferred with prior experience using an electronic health record.

Certificates, Licenses, Registrations

Certified Healthcare Access Associate (CHM) or Certified Revenue Cycle Specialist (CRCS) certification preferred.

OTHER SKILLS AND ABILITIES

Benefit Information and Wage Transparency :

WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, “benefit eligible”.

Click here for benefit information.

Wage Range : $20.273 - $36.656

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