Talent.com
BILINGUAL (English / Spanish) Virtual Customer Support Specialist

BILINGUAL (English / Spanish) Virtual Customer Support Specialist

AdNet AccountNet, Inc.Baltimore, Maryland, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

This is a remote opportunity for BILINGUAL candidates living in EST time zone!

Hours :  Monday through Friday from 10 : 00 a.m. to 7 : 00 p.m. EST

Job Description :

The Customer Service Representatives primary duties are :

  • Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
  • Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
  • Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
  • Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications :

  • CSRs shall have at least one (1) year of Customer service experience.
  • Applicant must be bilingual (English / Spanish only).
  • A high school diploma or GED is required. Associate degree or Degree in progress preferred.
  • Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

    • Preferred Skills / Experience :

  • Ability to navigate in up to seven separate systems and up to three systems simultaneously.
  • Ability to navigate and update systems in Windows.
  • Ability to convey information and direction for multiple programs during a single interaction.
  • Previous experience as a customer service representative in a call center.

    • Professional Skills :

  • Strong verbal, interpersonal and written communication skills
  • Team player with the ability to work in a fast-paced environment.
  • Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
    • serp_jobs.job_alerts.create_a_job

    Customer Support Specialist • Baltimore, Maryland, United States