About the Role
The Validation Support Technician 3 will be responsible for providing support to Validation projects in various stages of development. The Technician must be able to handle multiple projects simultaneously with little supervision needed to maintain project schedules / deadlines.
What you will Do
- Hands-on building, testing, upgrading, and repairing of enterprise hardware and software (servers, peripherals, programs, and firmware)
- Perform lab management responsibilities including but not limited to maintaining an efficient lab.
- Manage inventory including but not limited to tracking, shipping, and receiving materials
- Work with engineers in the evaluation of new electronic components, as well as troubleshooting new servers
- Conduct manual validation tests in a controlled environment
- Execute soft tools (e.g. diagnostics, tests, firmware updates)
- Read, modify, and create basic automation scripts (Python, PowerShell)
- Communicate status updates and issues clearly and concisely from a technical perspective.
- Additional tasks deemed necessary to the continuity of business
- Be a steward of our values : People First, Ownership Mentality, Teamwork / Partnership & Quality
What you will Bring
Education and / or Experience :
High school diploma or Associate degree in Electronics, Certificate of Completion of Technical School, or equivalent experience in a related discipline2+ years of troubleshooting, tech support, test execution, IT experience, or relevant experience (5+ years is preferred)Experience within a computer hardware and / or lab environmentPython / PowerShell Scripting experienceWorking knowledge of troubleshooting of issuesRack-level experience including cabling and power suppliesEnterprise data center networking experienceAdditional Requirements :
Ability to follow instructions in a team environmentFundamental understanding of computer architecture and components (CPU, power supply, memory, storage devices, etc.)Working knowledge of server, rack, and blade environmentsAbility to use custom Linux and Windows-based diagnostic programsAbility to benchmark hardware performanceWorking knowledge and ability to troubleshoot the server architectureAbility to diagnose the root cause of computer system failure and isolate the components / failure nodesUnderstanding of hardware and software interactions; able to apply this understanding to resolve issuesProvide timely and detailed feedback to Engineering teamsExcellent verbal and written communication skills at a technical levelStrong interpersonal skills and the ability to interact with people at various levels in the organizationPhysical Requirements
The ability to lift up to 50 pounds when necessaryThe ability to safely climb ladders when necessaryThe ability to wear personal protective gear correctly when necessaryThe ability to stand and walk throughout the facility for extended periods without loss or reduction of productivityThe ability to (i) use hands to handle, control, or feel objects, tools, or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body, and (iv) repeat movements for extended periods without loss or reduction of productivity.