Technical Support SpecialistSierra Management Corporation • San Mateo, California, USA
Technical Support Specialist
Sierra Management Corporation • San Mateo, California, USA
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job_description.job_card.job_descriptionBachelors degree in Information Technology or related field. 1-2 years of experience in a technical support role. Excellent communication skills and ability to explain technical concepts to non-technical audiences. Strong problem-solving skills and attention to detail. Ability to work independently and in a team environment. Experience in providing technical support for AI-powered platforms. Certifications in relevant technical fields. Experience with CRM systems and ticketing tools. Experience in training end-users on software applications. Competitive salary ranging from $50000 to $60000 per year. Health dental and vision insurance benefits. 401(k) retirement savings plan. Paid time off and holidays. Opportunities for career growth and development. Flexible remote work options.
Job Description :
Job Title : Technical Support Specialist
Organization : Conversica
Location : Remote
Salary Range : $50000 - $60000 per year
Industry : Information Technology
Job Responsibilities :
- Provide technical support to customers through various channels such as phone email and chat.
- Troubleshoot and resolve technical issues related to the conversational AI platform.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and track customer interactions and technical solutions in the CRM system.
- Assist in testing new software releases and providing feedback to the product development team.
- Train customers on using the conversational AI platform effectively.
Essential Qualifications :
Desired Experience :
Salary & Benefits :
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Experience : years
Vacancy : 1
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Technical Support Specialist • San Mateo, California, USA
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