Affidavit Specialist III

Affidavit Specialist III

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core valuesDo What's Right, Lead with Grace, Win Together, and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies : bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Job Purpose

The Affidavit Specialist III is responsible for overseeing the daily operations of customers including :

• Continuous monitoring of customer queues to ensure timely responses and issue resolution. Monitoring the platforms SharePoint, AXSIS, ADMS queues, Alcyon, Legacy, Violation info emails, and Call Center requests to ensure timely processing and meeting SLA targets.
• Analyze queue metrics and operational metrics to identify trends and areas of improvement.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Maintain and enforce high standards of customer service across all interactions.

Duties and Responsibilities

Qualifications

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values :

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.