Talent.com
Guest Experience Manager
Guest Experience ManagerSchulte • New Orleans, LA, US
[error_messages.no_longer_accepting]
Guest Experience Manager

Guest Experience Manager

Schulte • New Orleans, LA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Guest Experience Manager

Schulte Companies is seeking an energetic, experienced, and hands on Guest Experience Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package including, but not limited to :

  • Work Today, Get Paid Today, with Daily Pay!
  • Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan + Company Match for eligible associates
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company : Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

  • Oversee daily hotel operations in alignment with brand standards, guest satisfaction goals, and financial objectives under the direction of the General Manager.
  • Manage the hotel amenity and VIP program, including ordering, staging, delivery, and personalized guest outreach before and during stays.
  • Review VIP, special rate, and group arrivals; inspect rooms, confirm amenities, and maintain knowledge of group needs and contacts.
  • Assist with Front Office duties as needed, including guest communication, check-ins / outs, phones, and maintaining the Pass-On log.
  • Support and coach Front Office, Housekeeping, F&B, and Valet teams to ensure elevated guest interaction and service standards.
  • Serve as a city and property experience expert, providing recommendations and coordinating guest requests for dining, spa, transportation, events, and activities.
  • Build and maintain relationships with preferred local vendors and service providers to enhance guest offerings.
  • Stay informed on local events and communicate relevant updates to guests and internal departments; recommend and arrange activities as requested.
  • Coordinate lobby and on-property events, tours, and activations for guests, business groups, or sales needs.
  • Maintain cleanliness and presentation of lobby and public areas by coordinating with Housekeeping and addressing immediate appearance needs.
  • Act as Manager on Duty when required, handling service recovery, guest issues, and operational decisions.
  • Recruit, train, schedule, and supervise team members while monitoring performance and labor needs.
  • Manage budgets, financial plans, records, and cost controls while working toward sales and profit targets.
  • Ensure operational compliance with licensing, safety, security, and regulatory requirements; oversee upkeep, maintenance, and vendor coordination.
  • Perform additional responsibilities as assigned to meet business objectives and support leadership.

    • Education And Experience

  • Minimum of two (2) years' experience as a Front Office or Sales Manager / Supervisor preferred.
  • Bachelor's Degree in Hospitality Management or Business preferred.

    • Knowledge, Skills And Abilities

  • Ability to communicate effectively verbally and in writing
  • Demonstrated ability to lead a team
  • Excellent attention to detail
  • Financial savvy
  • Proficient in Microsoft Office
  • The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
  • Schulte Companies is an Equal Opportunity Employer.
    • [job_alerts.create_a_job]

    Guest Experience Manager • New Orleans, LA, US

    [internal_linking.related_jobs]
    Front Desk Manager

    Front Desk Manager

    Marriott International • New Orleans, LA, United States
    [job_card.full_time]
    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Servic...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Housekeeping Manager

    Assistant Housekeeping Manager

    Marriott International • New Orleans, LA, US
    [job_card.full_time]
    Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation / Health Club and Laundry, if applicable. Position works with employees to clean and ma...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    Taco Bell • Westwego, LA, US
    [job_card.full_time]
    The Assistant Manager will assist with management responsibilities and ensure efficiency and quality of all operations within the restaurant. Responsibilities of this position include ensuring custo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant General Manager

    Restaurant General Manager

    Pizza Hut • Westwego, LA, US
    [job_card.full_time]
    Westwego, LA ID#8990069f-38ca-4ca4-9cb5-a5320142be01.That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Services Agent

    Guest Services Agent

    Highgate Hotels • New Orleans, LA, US
    [job_card.full_time]
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Environment Expert

    Guest Environment Expert

    Marriott International • Metairie, LA, US
    [job_card.full_time]
    Our jobs aren't just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Co Manager

    Co Manager

    RaceTrac • New Orleans, LA, US
    [job_card.full_time]
    At RaceTrac, our Co-Managers are the heartbeat of the store - supporting the General Manager, leading by example, and helping teams deliver exceptional guest experiences every day.If you're a drive...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Environment Expert

    Guest Environment Expert

    Marriott • New Orleans, LA, US
    [job_card.full_time]
    Our jobs aren't just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Guest Environment Expert

    Guest Environment Expert

    Marriott International, Inc • New Orleans, LA, US
    [job_card.part_time]
    Courtyard by Marriott New Orleans French Quarter / Iberville, 910 Iberville Street, New Orleans, Louisiana, United States, 70112VIEW ON MAP. Our jobs aren’t just about giving guests a clean room...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    General Manager

    General Manager

    Checkers Drive-In Restaurants, Inc. • Arabi, LA, United States
    [job_card.full_time]
    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be respo...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    General Manager- N Broad St

    General Manager- N Broad St

    Checkers Drive-In Restaurants, Inc. • New Orleans, LA, United States
    [job_card.full_time]
    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be respo...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Front Desk Manager

    Front Desk Manager

    Marriott • New Orleans, LA, United States
    [job_card.full_time]
    Additional Information • • Relocation Assistance Available • •Job Number • • 25177790 • •Job Category • • Rooms & Guest Services Operations • •Location • • Sheraton New Orleans Hotel, 500 Canal Street, New...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Guest Experience Manager

    Guest Experience Manager

    Cava • New Orleans, LA, US
    [job_card.full_time] +1
    Guest Experience Manager (Hourly Manager).At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that's been perfecting how to eat and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Group Reservation Coordinator

    Group Reservation Coordinator

    Louisiana Staffing • New Orleans, LA, US
    [job_card.full_time]
    Location : The Ritz-Carlton New Orleans.Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Manager

    Front Desk Manager

    Marriott Hotels & Resorts • New Orleans, LA, United States
    [job_card.full_time]
    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front De...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Restaurant Manager

    Assistant Restaurant Manager

    Pizza Hut • Marrero, LA, US
    [job_card.full_time]
    Marrero, LA ID#bdb91e69-b3b8-4e8d-bdf6-a532014364c7.That's why people come to Pizza Hut.It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and de...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Absence Customer Experience Specialist - Georgia

    Absence Customer Experience Specialist - Georgia

    ComPsych Corporation • New Orleans, LA, US
    [job_card.full_time]
    Georgia Based Absence Customer Experience Contact Center Specialist.As an Georgia based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Housekeeping Manager

    Assistant Housekeeping Manager

    Louisiana Staffing • New Orleans, LA, US
    [job_card.full_time]
    Assistant Housekeeping Manager.Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant Housekeeping Manager for Caesars S...[show_more]
    [last_updated.last_updated_30] • [promoted]