Transmission Account Manager (Portland, OR / Salt Lake City, UT) #113728

Transmission Account Manager

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion, and belonging.

General Purpose

Act as an advocate for PacifiCorp transmission customers, as required, to resolve issues related to wholesale service purchased from PacifiCorp through the Open Access Transmission Tariff or through legacy contract provisions. Represent PacifiCorp's transmission customers requesting transmission to transmission interconnections, contract updates, billing disputes, FERC tariff change and rate updates, and federal and state policy change. Provide advice and counsel to management and client organizations. Conduct special contract reviews and analyses, develops alternatives, presents recommendations to management and influences management decisions. Research, analyze, develop and implement new strategies, programs, and / or processes in response to changing internal and external conditions and in response to changing regulatory and reliability requirements. Manage projects and processes required to deliver customer projects that require action by PacifiCorp. Negotiate network customer contracts both new and revisions to existing. Act as the subject matter expert on all network customer contracts. Act as the conduit for network customer contact between the company and the customer in order to resolve issues, negotiate contracts and manage the customer process.

Responsibilities

• Establish and maintain network customer relationships to facilitate the resolution of business unit issues affecting customers (i.e. FERC / NERC / EIM / Company policy, transmission interconnection, contract development, etc.)
• Ensure high customer satisfaction ratings from key contacts with assigned customers.
• Collaborate with all organization levels within the company to address and solve customer issues and concerns.
• Apply detailed understanding of the Open Access Transmission Tariff, Business Practices, billing, operating procedures and other requirements to respond to and resolve customer inquiries and disputes as needed.
• Negotiate new contracts and revisions to existing contracts between Company and Customers. Consult with other departmental and legal staff in complex contract reviews and negotiations of terms with counter parties.
• Lead programs and projects within various internal business units including Grid Operations to develop strategies, goals, long term and annual operating plans for the transmission business unit.
• Represent the company's interests in negotiations and implementation of contracts related to jointly-owned transmission assets.
• Consult and collaborate with various internal and external stakeholders in the development, implementation, coordination, communication, monitoring and reporting of long-term and annual operating plans and performance metrics specific to the transmission business unit.
• Direct achievement of transmission goals and implementation of long and short-term strategies.
• Research and analyze relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes. Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies. Provide solutions and recommendations regarding our customers' concerns and questions.
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings on a federal level.
• Utilize project management skills to deliver projects and processes as needed to successfully deliver network customer projects as required under network and other agreements.

Requirements

Preferences