Help Desk Level 2 Technician

Position Overview :

We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment.

Key Responsibilities :

• Issue Resolution : Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns.
• System Configuration : Install, configure, and optimize systems, applications, and devices to ensure peak performance.
• Security Management : Administer user accounts and security settings to maintain system integrity and data protection.
• Documentation : Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency.
• System Maintenance : Deploy software patches and updates to enhance system reliability and security.
• Collaboration : Work closely with internal teams and other IT departments to resolve complex technical challenges.
• Support Delivery : Provide both remote and on-site technical support as required.
• Mentorship : Assist in the development of Level 1 technicians by sharing expertise and best practices.

Qualifications :

Why Join Us :

Additional Information :

Application Instructions :

If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally.

Join us in building a more efficient and secure digital future. guru.

Let’s build a smoother digital future—one ticket at a time.