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Help Desk Analyst (Contract)
Help Desk Analyst (Contract)DBI Staffing • Philadelphia, PA
Help Desk Analyst (Contract)

Help Desk Analyst (Contract)

DBI Staffing • Philadelphia, PA
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  • serp_jobs.job_card.full_time
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Job Requirements :

  • Responding to and resolving help desk tickets
  • Maintaining and troubleshooting issues with conference room equipment
  • Provisioning and deploying laptops and peripherals for new employees
  • Troubleshooting printers and MFP’s
  • Troubleshooting issues with firm’s primary document management system, iManage
  • Managing applications deployed to machines via Microsoft Intune / Company Portal
  • Managing Exchange distributions groups in Microsoft Exchange Online
  • Troubleshooting email delivery issues using Mimecast and Microsoft Exchange Online
  • Setting up new phone numbers / extensions in Microsoft Teams admin portal
  • Troubleshooting issues with Office 365 applications
  • Creating new users accounts in active directory
  • Managing security groups in Active Director and Microsoft Azure
  • Enrolling and managing cell phones via Microsoft In Tune

Assisting other members of the IT team with project work as needed

Technical Requirement : At least 3yrs experience with the following

  • Windows 10 / 11
  • Microsoft Active Directory
  • Microsoft Office 365 applications
  • Microsoft Team administration
  • Microsoft Exchange Online
  • Microsoft Azure Active Directory
  • Microsoft In Tune

    • iManage (preferred not required)

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    Help Desk Analyst • Philadelphia, PA

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