Patient Access Representative

Job Description

1ST SHIFT (8a-4 : 30p OR 8 : 30a-5p)

MULTIPLE OPENINGS

COVID VACCINE + BOOSTER REQUIRED

Experience :

Prior experience in a business setting providing customer service.

Experience processing and verifying electronic information and data.

Duties & Responsibilities :

• Registers visiting patients, explain the registration process, and respond to questions.
• Processes patient co-payments, co-insurance, deductibles and balances due.
• Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day.
• Assists patients with Kiosk check-in as needed.
• Completes the Medicare Questionnaire for each patient and adjusts patient coverage based on results.
• Counsels patients regarding non-covered services.
• Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
• Completes registrations on inpatient units who may be missing information from their original registration
• Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.

Education :

High school degree or equivalent