Help Desk Technician

Job Description

The Denodo IT team is in charge of managing the IT infrastructure and assets as well as operating and evolving the global user applications, services, tools, and environments for our business and developer teams.

Your Mission

As part of the Denodo IT team, your mission is to manage the corporate IT infrastructure and assets as well as evolving and operating the suite of global user applications, services, tools, and environments for our business and developer teams.

Job Responsibilities & Duties

Your Responsibilities

As a Cloud SysSecOps Engineer you will successfully employ a combination of high technical expertise, research and investigative know-how, troubleshooting and problem-solving techniques, and communication skills between clients, partners, and internal Denodo teams to achieve your mission.

• Design, plan and implement solutions to improve the availability, scalability, latency, and efficiency of applications and services on Hybrid Cloud environments.
• Perform operating system and network administration.
• Execute capacity planning for the infrastructure growth support.
• Propose and execute improvements in deployments.
• Help to automate common tasks to improve the support workflow.
• Assist and collaborate with non-technical end users.
• Assist and collaborate with technical users like developers and testers.
• Plan and test backup, recovery and restore procedures scenarios
• Help maintain Inventory of assets, services, software and hardware
• Contribute to document architectures, deployments and installations
• Monitor, troubleshoot and tune up our running systems to ensure our SLA meets business requirements.
• Be part of the On-call duties to support our platforms and services.

Desired Skills & Experience

Skills / Qualifications