Technical Customer Support Specialist

As a Technical Customer Support Specialist you will perform a variety of software-related activities providing information resolving issues and ensuring satisfaction. Respond to requests and address questions / issues / problems / concerns. Support may consist of answering customer questions customer order entry and billing or other priorities. You will determine needs research and provide solutions coordinating with other team members as needed. Ensure ongoing satisfaction and continuing strong business relationships.

This position is a hybrid role with a requirement of being in our in our Frisco TX office 3x per week

What you will be doing :

• Provides customer technical support for software products and services.
• Support may consist of answering customer questions explaining products and services instructing in use of equipment coordinating and assisting with equipment installations configuring computer system hardware or software troubleshooting and repairing system database or data communication issues customer order entry and billing or other priorities.
• Determines customer needs researches and provides solutions coordinating with other team members as needed.
• Ensures ongoing customer satisfaction and continuing strong customer relationships.
• Supports quality management system and other compliance requirements.

What you need to succeed :

Physical Demands and Work Environment :

What you can expect from us :

If youre looking for a role thatll challenge you offers a great culture while helping an amazing industry wed love to hear from you!

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1