Technical Support Engineer UX, 36322606

Cypress HCMSan Diego, CA, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.permanent

job_description.job_card.job_description

Job Description

Technical Support Engineer – UX, 36322606

What you get to do in this role :

We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening / weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.

This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal / misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Hiring Manager Notes :

What are the top skill sets needed to be successful in this role?

Java, JavaScript
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service

What will the interview process look like?

First round - 1 hour panel interview with 2 managers - hiring manager and one additional manager (non-technical questions)

Final round - 1 hour panel interview with 2-3 engineers (technical questions)

Note : This position requires an onsite presence weekly on Wednesday and Thursday

Skills :

Highly experienced in their ability to troubleshoot difficult technical issues with ease

Strong object-oriented programming skills in Java / JavaScript

Experience working with dynamic HTML components : AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

Working knowledge of the components in a web applications stack

Experience with relational databases such as MySQL

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

Strong personal commitment to quality and customer service

Ability to work with high-value customer administrators and developers

Understanding of basic networking and system administration.

We value a work-life balance while also collaborating through consistent presence in the office

Nice to Haves :

Working knowledge of ServiceNow Platform

Fundamental understanding of Linux and / or UNIX knowledge

A fundamental understanding of IT service management and the ITIL business process

Web Services (consuming or providing) (SOAP, REST)

Data Extraction Technologies (e.g. JDBC, ODBC)

Any bi-directional, automated integration between two systems

Understanding of remote administration via SSH, SNMP, WMI, PowerShell.

Strong Familiarity with Eclipse IDE

A fundamental understanding of ITSM, ITIL, and / or CMDB

Strong Experience with relational databases (e.g. MySQL, Oracle)

Pay Rate Range :

40-46.02 / hr.

serp_jobs.job_alerts.create_a_job

Technical Support Engineer UX, 36322606 • San Diego, CA, US