Commercial Manager

Clickatell Commercial Manager

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

Clickatell is looking for a strategic and relationship-focused Commercial Manager who will focus their efforts on growing and retaining existing customer accounts. The ideal candidate will excel at nurturing relationships, understanding client needs, and expanding existing accounts through upselling and cross-selling.

Responsibilities of the Role

Managing Existing Clients and Revenue

• Develop and maintain strong, trust-based relationships with existing customers, acting as a strategic consultant and point of contact.
• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
• Drive contract renewals and proactively manage account health to ensure high retention rates and minimize churn. Success in this area will be measured by Net Revenue Retention (NRR), reflecting the ability to maintain and grow revenue from existing accounts through renewals, upsells, and cross-sells.
• Partner closely with the Service Delivery and Customer Success teams to ensure seamless onboarding, product adoption, and ongoing satisfaction. This alignment supports shared goals for customer growth and ensures a consistent, high-quality experiencereflected in strong Customer Satisfaction (CSAT) scores and Net Promoter Score (NPS) outcomes.
• Forecasting customers revenue on a monthly basis against expected annual budget from the customer to enable accurate financial awareness of clients performance. Forecasting accuracy will be set at between 95 - 105%.

Cross Sell to Existing Clients

Requirements of the Role

A Bit About You

Behavioral competency requirements of a Pacesetter :

Why You Should Join

Perks of the Role

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isnt just about a whole lot of different people working together all having their say it is about us creating a place where we all feel that we belong. Its in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.