Information Technology Technician (Akron)

Akkodis is seeking a IT Technician for a client in Akron OH. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.

Pay Range : $24 / hr - $26 / hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)

JOB RESPONSIBILITIES :

• Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
• Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
• Identifies and escalates technical trouble trends impacting store operations.
• Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
• Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
• Makes proper and consistent use of tools and reference materials in researching issues and providing solutions.
• Properly documents each contact in the appropriate ticketing system quickly and accurately.
• Continuously develops and improves technical knowledge and customer service skills.
• Attends training as required / needed.
• Performs other related duties as assigned.

Required Experience & Skills :

If you are interested in this IT Technician job in Akron OH . then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Nandakini Sajwan at 610-484-2192 or nandakini.sajwan@akkodisgroup.com .

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance