Showroom Customer Service Representative

This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description :

Starting at $24 / hr and can pay higher based on experience

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries :

Commercial / Mechanical,

Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We're looking for a Showroom Customer Service Representative at our

Mission Viejo

location to help customers create their dream homes. You'll receive in-depth training on luxury plumbing, lighting, and appliances. We want a friendly, organized team player with a background in sales and customer service. Interior design passion is a plus, but not required.

If you're great at managing your time, thrive in a fast-paced environment, and bring a positive attitude, we want you! At Ferguson, we value our associates, offering a supportive, people-first culture with opportunities to grow and succeed.

Hours are

Monday to Saturday, 9 a.m. to 5 p.m., plus overtime as needed

Responsibilities :

Assist customers on the showroom floor

Strive to increase knowledge of entire product offering

Support efforts of Outside Sales Associates

Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met.

Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements :

0-3 years of prior customer service experience preferred

Knowledge of plumbing fixtures, lighting, and appliances preferred

Results oriented, able to meet goals, build relationships, and enjoy a team environment

Excellent communication for phone / in-person sales, time management and organizational skills

Ambition to succeed and self-motivated

General digital literacy

Ability to multi-task

Passion for customer service

Ability to learn quickly

This is a commission eligible role

The estimated total compensation range is $57k - $77k annually.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer

F / M / Disability / Vet / Sexual

Orientation / Gender

Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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