Bilingual French - Roadside Assistance Agent

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This job might be for you if :

You are a dependable team player with a positive attitude

You obtain the aptitude to work in a critical thinking atmosphere

You enjoy a self-paced, educational work environment

You enjoy speaking with and helping people

You are empathetic and solution oriented

You are comfortable with eLearning and remote leadership management

You are comfortable navigating multiple computer programs at one time

Minimum Qualifications :

Ability to express sympathy, empathy and compassion

Critical thinker and ability to adapt

Intermediate keyboarding and computer skills

Active and Attentive listener

Ability to type while talking (40 WPM or higher is a plus)

Ability to formulate sentences through written text

Ability to navigate and use multiple computer programs at once

Excellent verbal communication and listening skills

Clear speaking voice

General knowledge of U.S. and Canada geography

General knowledge of how to map a location using various programs or applications

Willingness to incorporate feedback to constantly improve performance

Possess can-do-confidence

Perks of joining the U-Haul Team!

Compensation :

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquireadditional job duties, and merit increases are given periodically based on performance.

Exclusive U-Haul Designed for Your Success :

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements :

Roadside Assistance is open 24 / 7 / 365 to assist customers

The total number of hours scheduled each week will be based on business needs

Must be available for a set schedule on both weekend days, Saturday and Sunday, for 8 hours both days.

Schedules on weekdays, Monday through Friday, are created based on shift bidding

Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Education and Development (Training) Explained :

Self-motivated education at our very own U-Haul University.

Self-motivated supplementary eLearning.

Assist customers within the first week of employment.

Customer interactions with instructors’ support during initial education.

Skillset-driven continued education coordinated by your manager.

Fast-paced, hands-on instruction with a set schedule.

Learn and begin performing some of your job duties with customers the first day.

Work From Home Requirements :

All work duties, including initial education, must be performed from your home address in a private, quiet workspace.

Child-care and / or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.

A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements :

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty / interruption. Additional requirements may apply.

Operating System : Windows 11

RAM : 16GB minimum (32GB recommended)

Processor : CPU benchmark score of 6,000 minimum (10,000 recommended)

Storage : SSD with at least 5GB free space

Webcam (external or built-in)

USB headset (wired)

Ping : under 100

Download : 50MB minimum (100MB recommended)

Upload : 5MB minimum (10MB recommended)

Physical Demands :

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of : CA, WA, or the District of Columbia.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.