Sr. Client Service & Product Support Specialist

Senior Client Service - Product Support Specialist Tax

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for!

In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

Ready to make your mark? Apply now!

What you'll do :

• Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
• Be a trusted advisor and problem solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build relationships. You will build relationships with clients using the phone, email, and / or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
• Leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
• Demonstrate client focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

To succeed in this role :

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include :

Bonus points for these :