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Head Operations Officer
Head Operations OfficerJob Portal • Honolulu, HI, United States
Head Operations Officer

Head Operations Officer

Job Portal • Honolulu, HI, United States
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  • serp_jobs.job_card.full_time
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Serve as the Owner's operational complement, translating analytical frameworks into decisive field execution across three island locations. Drive production and accountability while maintaining quality standards in a systematic, data-driven culture. This role requires someone who thrives on rapid decision-making, team leadership, and field operations while respecting methodical, quality-focused ownership.

Operational Execution & Field Leadership

  • Make day-to-day operational decisions within owner-established frameworks to prevent bottlenecks
  • Lead and motivate 90+ person workforce across field and office operations with assertive, people-focused leadership
  • Execute owner-developed systems and processes across all three island locations with speed and precision
  • Drive real-time staffing, resource allocation, and project flow decisions to maintain 8-10 month backlog
  • Implement strategic initiatives including office and field role separation of PM position

Cultural Bridge & Communication

  • Translate owner's analytical directives into practical, motivational team communications
  • Serve as primary team motivator and management leader
  • Handle stakeholder relationships requiring diplomacy and influence
  • Conduct high-energy operations meetings that drive actionable outcomes
  • Buffer owner from situations requiring immediate interpersonal decisions
  • Work closely with other upper management to keep company aligned with goals
  • Team Development & Accountability

  • Hold Project Managers accountable through direct, assertive leadership
  • Build recruitment and retention programs to support growth plans
  • Coach and develop middle management to reduce owner dependency on daily operations
  • Create performance accountability structures that maintain quality while enabling faster execution
  • System Implementation & Process Optimization

  • Execute owner-designed analytical frameworks with field-practical modifications
  • Ensure seamless operational flow including billing handoffs and project tracking
  • Drive continuous improvement while maintaining systematic approaches
  • Support sales / marketing with operational insights and resource commitments
  • Required Qualifications

  • College degree or professional trade certification
  • 10+ years project management with 3+ years leading large teams
  • Energetic, decisive leader comfortable making quick decisions
  • Assertive people leader who excels at motivation, accountability, and field execution
  • Proven ability to work with analytical, detail-oriented leadership while driving results
  • Advanced proficiency in operational software, budget analysis, and project management systems
  • Able to stand 2-4 hours, climb ladders and access scaffolding, and travel between island locations
  • Understands and respects local culture while maintaining performance standards
  • Success Metrics

  • Execution Speed : Decision turnaround time, project startup acceleration, operational flow improvement
  • Team Performance : Employee retention, engagement scores, promotion pipeline, field productivity
  • System Implementation : Successful rollout of owner-designed processes with practical field modifications
  • Business Impact : Revenue growth support, margin improvement, client satisfaction, market expansion readiness
  • Successful Candidate Attributes :

  • Motivated to energize teams and drive quick decisions while respecting systematic, quality-focused culture
  • Excels at translating detailed analytical plans into practical field execution
  • Has a proven leadership track record developing and motivating large field teams (75+ employees) in construction, manufacturing, logistics, or similar operations-driven industry
  • Works effectively with methodical, detail-oriented leadership while serving as the primary team motivator and change agent
  • Has a decision-making style that is both comfortable making rapid operational decisions with incomplete information while maintaining quality standards and systematic approaches
  • Compensation Package

  • Base Salary : $140,000 - $160,000 annually
  • Benefits : Full medical / dental, 6 paid holidays, generous PTO, profitability-based profit sharing
  • Relocation Support : Available for qualified candidates
  • This role is perfect for a high-energy operational leader who thrives on team development, quick decision-making, and field execution while appreciating the value of systematic, quality-focused business practices. You'll serve as the operational "gas pedal" to the owner's analytical "steering wheel" in a growing, family-owned business with 40+ years of island presence.

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    Operation • Honolulu, HI, United States

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