Senior Community Manager, Growth & Retention

Senior Community Manager, Growth & Retention

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner's Emerging Tech Impact Radar : AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional - it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart : we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world's top organizations.

HackerOne Values : HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Position Summary

At HackerOne, we connect organizations with the world's largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive, expanding ambassador impact, elevating community experiences, and deepening long-term engagement. You'll collaborate closely with Community, Delivery, and Marketing teams to shape how we empower researchers worldwide. This role blends strategy, operations, and authentic relationship-building to ensure the HackerOne community continues to grow, innovate, and lead the industry.

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together - fostering collaboration, connection, and in-person moments that enrich our culture - while still preserving the benefits of remote work.

What You Will Do

Success in the Senior Community Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and the Talent Principles that define how we work at HackerOne.

• Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition.
• Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on co