Business Operations Manager, Marketplace

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

Marketplaces is a new organization at Collectors including PSA Offers and eBay consignment in the PSA Vault. We are seeking a Manager Marketplace Business Operations to join our team. This role is responsible for upleveling our operations and analytics and executing strategic projects. This is a high growth potential role with a variety of pathways for advancement in the business.

Youll report to the Senior Manager Marketplaces and work from our Santa Ana CA or Jersey City NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What Youll Do : Analytics & Strategy

Manage portfolio of strategic projects partnering with stakeholders across the business and owning projects through execution and beyond

Analyze marketplace trends recognize opportunities for growth

Partner with the analytics team to improve reporting

Operate and maintain our buyer reporting suite adding new functionality for buyers as needed and auditing reporting for accuracy

Investigate pricing discrepancies in the market and manage program to update pricing data to ensure freshness

Operations

Uplevel our operation with automation and process design

Own the fulfillment and refunds process end-to-end initiate withdrawals and transfers from the PSA Vault identify items purchased erroneously and initiate refunds for buyers

Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments

Use internal tooling to manage item targeting based on buyer and internal criteria

Own buyer onboarding process end-to-end gather necessary information from buyers create buyer accounts and dashboards work with accounting to add buyer to ERP system and add buyer information to all internal tooling

Maintain the buyer information database updating with new information as received from buyers

Who you are :

Bachelors degree and 1-3 years of experience in management consulting investment banking private equity venture capital or an operating role at a company

Strategic thinker with experience synthesizing learnings in a business to drive growth

Highly organized detail-oriented and able to manage multiple tasks simultaneously

Demonstrated ability to take initiative and proactively improve processes and workflows

Strong communication skills with the ability to partner effectively across teams (e.g. Operations Accounting Vault Grading)

Comfortable handling sensitive financial and client information with accuracy and discretion

Proficiency with internal tools databases and spreadsheets (Excel / Google Sheets or similar)

Bonus if you have experience automating processing using off-the-shelf tools

Salary Range : The salary range for this position is $86000-$120000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us :

Health Insurance : All full-time employees are eligible to enroll in Medical Dental and Vision

Additional Benefits : Full-time employees are eligible for fertility commuter and educational assistance benefits

401(K) Matching Plan : We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

Vacation : All salaried employees are eligible for flexible time-off

Holiday Pay : All regular full-time employees are eligible for ten company paid holidays

Employee Discounts : Employees receive discounts on select grading services for approved submissions

Flexible Hours : Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

Fun Working Environment : Our team members are invited to participate in celebrations holiday events and team building activities

#LI-Remote #BI-Remote

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email .

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If you are based in California you can read information for California residents here .

Required Experience :

Manager

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 86000 - 120000