Student Success & Program Coordinator

Required Education and Experience : Bachelors degree AND :

• 48 months of related experience.

Equivalence / Substitution : Will accept 48 months related experience in lieu of the Bachelors degree for a total of 96 months related. experience.

Skills :

Excellent communication skills (written and spoken) and appropriate vocabulary to obtain and convey information professionally with diplomacy and clarity

Ability to deal with confidential and sensitive information with discretion

Ability to manage multiple tasks simultaneously.

Abilityto serve a varied student body in an inclusive manner

Advertised Physical Requirements :

Department Preferences :

Supervision : None

Special Instructions : If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma : The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement : The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity / expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Required Attachments

Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.

Important : ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!

The Student Success & Program Coordinator serves a dual role providing holistic student advising and academic support for the Clinical Mental Health Counseling (CMHC) program while also functioning as the student support lead for the Dodge Family College of Arts and Sciences Online Programs Office. Within the CMHC program this position supports students through personalized advising practicum and internship coordination site approval management and accreditation-related documentation and processes. As student success lead the position provides leadership in strategic student outreach retention planning and high-impact student support in collaboration with program directors and advising staff across graduate online programs.

Responsibilities include but are not limited to :

Lead student success engagement and retention initiatives across graduate online programs in partnership with program leadership and university stakeholders.

Develop and implement strategies that improve the student experience strengthen retention and support timely degree completion.

Analyze student data and trends to inform outreach resource allocation and continuous improvement efforts.

Provide proactive academic advising and individualized support to CMHC students on enrollment policies and academic planning.

Serve as a key contact for complex student issues coordinating resolutions with faculty program directors and university support units.

Oversee CMHC practicum and internship site approvals record management and compliance processes in collaboration with the Clinical Coordinator.

Support CMHC accreditation and reporting activities ensuring accurate documentation and adherence to CACREP and institutional standards.

Manage CMHC communication logistics and onboarding for student interviews orientations residencies and key academic milestones.

Streamline advising and operational workflows to enhance efficiency consistency and service quality.

Contribute to strategic projects and cross-functional initiatives that advance graduate online program goals and student outcomes.

Performs related duties as assigned or as required to successfully fulfill functions of the position.

Required Experience :

IC

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1